Understanding the Collision Repair Process

The process of repairing a vehicle after a collision can be thought of as a series of decisions along a path. Rather than feeling overwhelmed, many consumers find it helpful to approach the process step by step. Having a general understanding of what to expect can make the aftermath of a collision feel more manageable.

One of the first decisions involves selecting a towing company. In many situations, consumers have options when it comes to towing services, depending on location, safety considerations, and any roadside assistance or insurance coverage in place. Whenever possible, using a reputable service you are comfortable with can help reduce stress early in the process. 

Selecting a repair facility is typically the next step. In most cases, consumers are able to select where their vehicle is repaired, subject to insurance policy terms and provincial regulations. An insurance provider may suggest a repair facility or explain how certain programs work, but understanding your options can help you make an informed choice. Resources on this website are intended to help explain those considerations.

In most situations, insurance companies in Canada do not require consumers to use a specific collision repair facility. However, how repair options are presented and how a claim is administered can vary depending on provincial regulations, insurance policy terms, and the circumstances of the loss.

Additional information is available in: Can My Insurance Company Require Me to Use a Specific Repair Facility?

While your vehicle is being repaired, transportation needs often come into play. Rental vehicle options may depend on coverage, availability, and policy terms. Additional information about rental vehicle options is available in the Rental Vehicles section. If you have specific needs, discussing them clearly with the rental provider or insurer can help set expectations.

Once repairs are complete, it’s reasonable to review the work with the repair facility when you pick up your car. Many shops will walk customers through the repair and answer questions. Taking a moment to review the vehicle and ask for clarification can help ensure peace of mind.

Finally, the collision repair process often involves unfamiliar terminology. If something is unclear, our Glossary of Repair Terms is available as a reference to help explain common industry language.