Idolizing Independent: Consumer Reports survey shows customers prefer independent shops vs. dealerships

independent vs dealership repair

Toronto, Ontario — A new Consumer Reports survey reveals that customers prefer independent shops over dealerships for automotive repairs. The survey–based on 10,973 responses from Consumer Reports members on 11,670 repairs at 36 auto repair chains, independent shops and dealerships–further revealed that Hyundai, Jeep and Kia scored lowest for overall customer satisfaction. The survey asked members to comment […]

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